Customer-related social stressors and burnout
Assesses the various forms of customer-related social stressors in different service jobs. Causes of burnout; Aspects of service work; Demonstration of the casual effects of social stressors on strains in longitudinal analysis.
Veröffentlicht
Dormann, C., & Zapf, D. (2004). Customer-related social stressors and burnout. Journal of Occupational Health Psychology, 9, 61-82.
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