I feel bad – We feel good? Emotions as a driver for personal and organizational identity and organizational identification as a resource for serving unfriendly customers.
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Published
Wegge, J., Schuh, S.C., & Van Dick, R. (2012). I feel bad – We feel good!? Emotions as a driver for personal and organizational identity and organizational identification as a resource for serving unfriendly customers. Stress and Health, 28, 123-136.
